Optimize Talent, Retain Customers, and Grow Profits through Technical Support Planning

by | Apr 26, 2023

Check out this insightful Workforce Planning & Optimization Webinar co-hosted with CloudLinux and WebPros last month, be sure to catch the recording and share it with your Operations leaders. The value-packed content was truly remarkable

Key takeaways include:

  • David Mello (Chief Experience Officer, CloudLinux) highlighted the exceptional work being done at CloudLinux and the remarkable results they’ve achieved.
  • Saxon Clay (Sr. Manager Technical Support, cPanel) delved into the Knowledge-Centered Service (KCS) methodology. He explained the steps for successful implementation based on all the solid work done by cPanel. I’ve also implemented KCS in several companies and highly recommend it.
  • Innovorg’s founder Elya McCleave discussed workforce planning, unveiling the latest trends and strategies to help your business stay ahead of the competition. It is all baked up by many years of operational experience and Innovorg‘s use cases.

Interview with Zachary Smith, Equinix

Interview with Zachary Smith, Equinix

Check out this exclusive interview with cloud industry legend, Zachary Smith at the infra/STRUCTURE Summit, where Zachary shares his invaluable insights on workforce development and optimization.With over 20 years of experience in the Cloud, Zachary has been...

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